Tenant faq

Frequently Asked Questions and Answers

Q: When is rent due and is there a grace period?

A: The grace period is until the 3rd.  Late fees are charged on the 4th.

Q: Is there a late fee for late rental payment?

A: Yes. The late fee is 5%.

Q: Is there a penalty for a returned check?

A: Yes. There is a $25 fee assessed.

Q: What forms of rent payment does MOD Properties accept?

A: MOD Properties accepts only cashier's checks, money orders, or online payment for the first months rent and deposit. Following months can be paid with a personal check or any of the above.

Q: How do I place a maintenance request?

A: You can place a maintenace request through your Appfolio portal or by emailing the office.

Q: What do I do if I have a maintenance emergency outside of business hours?

A: Call our main number and follow the instructions on the voicemail. Please note that only those situations that endanger life or pose severe damage risk to the property if not corrected immediately qualify for emergency maintenance service. This line is for maintenance emergencies only. Items outside of the above will not be handled as emergencies. Call 911 in the event of life threatening emergency.

Q: How will I be notified of inspections or service schedulings?

A: You will be notified of inspections or service schedulings through email.

Q: If Landlord or a Service Technician is accessing my home, what should I know?

A:  For access we have the following requirements:

- Presence of an Adult: If there are children under the age of 18 at home, an adult must be present during access.

-Additionally, anyone present should be alert, awake, and dressed appropriately.

- Whether you are home or not, any animals must be in a secure location.  We will not enter the property with animals that are loose in the property even if you are home and we will ask you about this upon our arrival.  A secure location will vary depending on the type of access needed.  For a full inspection, pets will need to be in a kennel or if someone is home moved from one room to the next so that full access to the property is allowed.  If only partial access is needed (such as for a repair in a specific area) animals may be left in an isolated portion of the house such as a bedroom or office.  We often need access to mechanicals and areas of the home adjacent to the actual issue.  Also, repairs and inspections often involve loud and uncommon noises during the testing of alarms and/or the use of certain tools and equipment.  A note or message informing us of the presence and location of animals is very helpful.

-If you are not home, please make sure all areas of your home are accessible. If potentially applicable to the inspection or repair then we need access to mechanical areas.  If you have any storage, attic, crawlspace, or basement area that is accessible via a closet, floor hatch, or something similar, make sure you’ve cleared the area to allow access. 
- A fee of $79.00 may be assessed under the following circumstances: if access to the home is hindered, if the home is not prepared at the scheduled time, or if a return visit is necessary.
- We will ensure all doors are securely locked upon leaving the premises, including locks that may not typically be in use. Kindly ensure you have functioning keys for all doors with you.

Q: Will I be charged for repairs/maintenance at the property?

A: If it is determined that the problem is tenant-caused, you will be responsible for the cost of service and materials.

Q: Can I be reimbursed for rent?

A: MOD Properties does not waive rent charges or offer alternative housing or hotel rooms or rent reimbursement when repairs are needed. This policy is detailed in a number of different lease sections; the full text of each section should be referenced if you have questions.

Q: What do I do if I'm locked out?

A: MOD Properties is not responsible for lock outs. If you accidentally lock yourself out of your home, you will need to contact a locksmith at your cost. If you require replacement keys, be sure to provide us with a copy of the new key within 24 hours.